Support.
Proto is a biomarker wallet for iOS and Apple Watch. It reads your bloodwork and health data, keeps it encrypted on your device, and builds a daily protocol around what your body actually needs.
Contact
We respond within 24 hours on business days, US Central time.
How to reach us
Email is the fastest way to get help: ryan@globalproto.com. You can also open a support conversation directly from the app under Settings → Help in Proto.
Common questions
How do I connect Apple Health?
Go to Settings → Data Sources → Apple Health in Proto, then grant permissions in the iOS Health app when prompted. Proto only reads the categories you approve.
How do I connect WHOOP?
Go to Settings → Data Sources → WHOOP and complete the OAuth flow. The connection is read-only. Proto never writes data back to WHOOP.
How do I connect Function Health?
Go to Settings → Data Sources → Function Health and complete the OAuth flow. This connection is read-only and pulls your biomarker panel results only.
How do I connect MyChart?
Go to Settings → Data Sources → MyChart. Proto connects through SMART on FHIR as a patient-facing app. The connection is read-only, does not request offline_access, and requires you to re-authenticate each session.
How do I disconnect a data source?
Go to Settings → Data Sources, tap the source, and select Disconnect. You can also revoke access directly at the provider: for WHOOP, inside WHOOP's own settings; for MyChart, inside MyChart under Manage My Account → Apps and Devices.
How do I delete my account and data?
Go to Settings → Account → Delete Account. All local data is purged immediately, all OAuth tokens are revoked, and server-side records are removed within 30 days.
Where is my data stored?
On your device, encrypted with AES-256-GCM. Server-side records are encrypted at rest with AES-256-GCM at the application layer before they reach the database, with the master key held in a Cloudflare Worker secret. Everything in transit uses TLS 1.3.
Does Proto share my data with third-party AI services?
No. All AI inference runs on first-party Cloudflare Workers AI. No user data goes to OpenAI, Anthropic, Google, or any external LLM provider.
What if I have a medical concern about my biomarkers?
Proto is not a medical device. Contact your physician. Proto does not diagnose, treat, or replace clinical care.
How do I report a bug?
Email ryan@globalproto.com with your device model, iOS version, and steps to reproduce. Screenshots welcome.
Privacy
Read the full Privacy Policy for details on data handling, retention, and deletion.